Could AI automate 50% of your contact center work?

AI can now do much more than answer basic customer questions. With Zendesk and Amazon Connect, organizations can automate repetitive interactions, assist agents in real time, summarize conversations, recommend next steps, and streamline work across voice and digital channels.

FirstFireCX helps you identify where agentic AI can deliver the greatest impact—without disrupting the customer experience or replacing the tools your teams already use.

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What this looks like in practice

✓ Automate repetitive customer interactions
✓ Give agents real-time answers and recommendations
✓ Generate conversation summaries and follow-up actions
✓ Route requests using intent, sentiment, and customer context
✓ Extend automation across voice, chat, email, and messaging

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FIRSTFIRECX ZENDESK AMAZON CONNECT