Transform Zendesk with the power of Amazon Connect

Your organization already uses Zendesk and Amazon Connect. The next opportunity is making them work together more intelligently.

FirstFireCX combines Zendesk's customer-service platform with Amazon Connect capabilities to create smarter automation, more natural interactions, and better tools for customer-service agents—all within a solution designed around your existing environment.

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What this unlocks

✓ AI added to Zendesk workflows
✓ Natural, lifelike customer interactions
✓ Connected voice and digital customer journeys
✓ Improved routing and agent productivity
✓ One partner to design, deploy, and manage the solution

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FIRSTFIRECX ZENDESK AMAZON CONNECT